• Willingness to consider matters from another's perspective.

  • Accurate understanding of spoken and unspoken feelings and concerns of team members

  • Willingness to confront a team member who violates norms

  • Communicating positive regard, caring and respect

  • Willingness and ability to evaluate the team's own effectiveness

  • Seeking feedback about the evidence of team effectiveness from internal and external sources

  • Maintaining a positive outlook and attitude

  • Proactive problem-solving

  • Awareness of how the group contributes to the purpose and goals of the larger organization

Source: Emotional Intelligence in the Workplace, Coleman